Effective Date: 01/01/2018
Identity and information protection
LokalFlip is committed to protecting
all the information you share with us. We follow stringent procedures to help
protect the confidentiality, security, and integrity of data stored on servers
Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place physical, electronic and managerial procedures to protect the information we collect online. When you enter sensitive information (such as a credit or Visa Debit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted
standards to protect the personal information submitted to us, both during
transmission and once we receive it. Please note, however, that no method of
transmission over the internet, or method of electronic storage, is 100%
secure. Therefore, we cannot guarantee its absolute security. If you have any
questions about security on the Website, you can contact us at security@LokalFlip.com
If you have questions or complaints
WHAT INFORMATION DO WE GATHER?
Registration for the LokalFlip requires that you supply certain personally identifiable information, including, in most cases, your first name, your last name, a unique email address and a password to register. This allows LokalFlip to provide you access to your account every time you visit the Website. LokalFlip keeps track of your information to offer you the best possible shopping experience.
Paid Products and Services
To enable the purchase of products, we also collect and store billing and credit/Visa Debit card information as well as your address, telephone number or any other information required to process your order.
This information may be disclosed to specific members of our staff and to select third parties (such as our credit/Visa Debit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. Examples of this include fulfilling orders and processing credit or Visa Debit card payments service providers.
We will also use your email address and/or telephone number to notify you about new services, special promotional programs, promotional offers or any information related to LokalFlip Services.
At any time, you can notify us that you wish to stop receiving these emails
- Following the “unsubscribe” instructions located near the bottom of each email, or
- Contacting us at unsubscribe@LokalFlip.comrequesting that we remove your email and/or telephone number from our database. To do so please include your email and/or telephone number in the body of your email, and put “Unsubscribe” in the subject line, or
Personal Information about Children
The Website is targeted for use by a general audience; LOKALFLIP.COM does not market to or create special areas for use by children. Accordingly, LOKALFLIP.COM does not collect age identifying information nor does LOKALFLIP.COM knowingly collect any personal information, even in aggregate, from children under the age of 13 years. However, we hereby advise all visitors to the Website under the age of 13 not to disclose or provide any personally identifiable information on the Website. In the event that we discover that a child under the age of 13 has provided personally identifiable information to LOKALFLIP.COM, in accordance with the Children’s Online Privacy Protect Act (see the Federal Trade Commission’s website), we will delete the child’s personally identifiable information from our files and databases to the extent technologically possible.
Registration to the Website via Third-Party Tools
You may choose to log-on, create an account or enhance your profile at LokalFlip.com.com with the Facebook Connect feature on the Website. By doing this, you are asking Facebook to send us registration information from your Facebook profile. We treat that information as we do any other information you give to us when you log on, register or create a profile. After you have connected, Facebook also sends us additional information from your profile that allows us to display a Facebook module on the pages you view. We do not store this additional information.
Social Media Widgets
Contests, Sweepstakes and Special Offers
LokalFlip.com collects personal information such as your first name, your last name, a unique email address and a password from readers in connection with optional sweepstakes, contests or special offers. If this information is to be shared with a third party other than LokalFlip.com, we will notify you at the time of collection. If you do not want any personal information shared, you may always decline to participate in the sweepstakes, contest or special offer.
LokalFlip.com may collect personal information such as your first name, your last name, a unique email address and a password as well as your opinion on specific LOKALFLIP.COM services from members in connection with voluntary surveys. Data may be collected on the Website, on the phone or through the mail. The information you provide by answering optional survey questions may be shared, but only in the aggregate, with advertisers and partners unless we notify you otherwise at the time of collection.
Access to Personally Identifiable Information
If your personal identifiable information changes, or if you no longer desire our services, you may correct, update, delete/deactivate it by either:
- Making the necessary changes in your member information page, or
- Emailing our Customer Service team at privacy@LokalFlip.com.com
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
LOKALFLIP.COM and SociableLabs are in full compliance with both the U.S. CAN-SPAM Act of 2003 (15 U.S.C. Ch. 103) and the Canadian law Informally known as Canada’s Anti-Spam Law (“CASL”, S.C. 2010, c. 23) within the referral program. LOKALFLIP.COM As part of our referral program, emails are sent which are subject to anti-spam laws, including the U.S. CAN-SPAM Act and Canada’s Anti-Spam Law. As these laws have different requirements based on the email recipient’s home country, it is important to distinguish your recipients. By using the referral program, you acknowledge that if you are using the American version of the website and referral program, you are sending to American recipients. If you are using the Canadian version of the website and referral program, you are sending to Canadian recipients.
If you believe you have been sent an email in error or in violation of these laws OR your friend may contact us to request that we remove this information from our database by either:
Making the necessary changes in your member information page, or
Emailing our Customer Service team at service@LokalFlip.com.com
Furthermore you can prevent any future referral emails from LOKALFLIP.COM by clicking the unsubscribe link in any invitation email you received.
Send Product as a Gift
You have an option to send a product as a gift. In this case, we will also collect your recipient’s name, shipping address and phone number so we can send out your gift. Your recipient may contact us to request that we remove their information in our database through the same contact information mentioned above.
Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of the LokalFlip.com services; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
Non-Personally Identifiable Information Collected Using Technology
Information Collected by Us Using Technology
Device Information: We may collect information about the computer, mobile telephone, smartphone or other device you use to access the Website.
Information Collected by Third Parties Using Technology
Some of the services and advertisements included in the LokalFlip.com services, including on LokalFlip.com, are delivered or served by third-party companies that may place or recognize cookies, Web beacons or other technology to track certain non-personally identifiable information about the Website users. For example, in the course of serving certain advertisements, some advertisers may place or recognize a unique cookie on your browser in order to collect certain information about your use of the LokalFlip.com services. In many cases, this information could be used to show you ads based on your interests on other websites.
Please note that we do not have access to, nor control over, advertisers’ or service providers’ cookies or how they may be used.
The Website also transmits non-personally identifiable Website usage information about visitors to the servers of reputable third parties. To do this, LokalFlip.com uses Web Beacons in conjunction with cookies provided by our third-party ad server vendors.
The purpose is to recognize you, provide personalization, improve your shopping experience, save you time, help us understand where our visitors are going and how much time they spend there, as well as to target internet banner advertisements on other sites. You will not be able to access certain areas of the Website, if your computer does not accept cookies from LokalFlip.com.com.
A cookie is a small piece of information that is stored on a computer for the purpose of identifying that browser during interaction on the websites. Cookies may be used to store items such as identifiers and user preferences. A website may set a cookie to the browser if the browser’s preferences allow it. A browser only permits a website to access the cookies it has set, not those set by other websites.
A session ID cookie expires when you close your browser. A persistent cookie remains on your computer for an extended period of time. You can remove persistent cookies by following the directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use the Website, but your ability to use some areas of the Website may be limited.
LOKALFLIP.COM uses third party vendors to store cookies on your computer when you first visit the Website in order to enable LOKALFLIP.COM to recognize you each time you come back to the Website. Our third party vendors use both session ID cookies and/or persistent cookies. Through cookies LOKALFLIP.COM can customize the Website to your individual preferences in order to create a more personalized and convenient user experience.
We also use Google conversion tracking to measure the conversion rate related to our Google AdWords campaigns. This allows Google to tell us how users find the Website using Google. To protect the user’s privacy Google’s cookie is not personally-identifiable and expires in 30 days. If you want to disable conversion tracking cookies, you can set your browser to block cookies from the googleadservices.com domain. Please refer to the Google Advertising and Privacy for more information about Google Conversion Tracking and the ability to opt out.
You have choices about the collection of information by third parties on the Website:
- If you would like to opt-out of having interest-based information collected during your visits to this Website or other sites
Your access to the Website will not be affected if you do not accept cookies served by third parties.
If you don’t want Facebook to show you ads based on your activity on an advertiser’s websites or apps, opt-out below:
A web beacon is an object that is embedded in a web page or e-mail and is usually invisible to the user but allows checking that a user has viewed a specific page of the Website or e-mail.
LOKALFLIP.COM and our third party advertising partner employ a tracking technique called web beacons. Web beacons can be small (usually 1×1 pixel) transparent GIF or PNG with a unique identifier, similar in function to cookies, embedded in an HTML page, usually a page on the web or the content of an e-mail, used to know if a user has completed a specific action like registering or placing an order. We do not tie the information gathered by web beacons to our customers’ personally identifiable information.
We use web beacons in our HTML-based emails to know which emails have been opened by recipients. This allows LOKALFLIP.COM to gauge the effectiveness of certain communications and marketing campaigns. If you would like to opt-out of these emails, please proceed by either:
- Making the appropriate selections in your account management center, or
- Following the “unsubscribe” instructions located near the bottom of each email, or
- Contacting us at unsubscribe@LokalFlip.com.comrequesting that we remove your email from our database. To do so please include your email in the body of your email, and put “Unsubscribe” in the subject line, or
Analytics Technologies: LOKALFLIP.COM uses third party tools to collect information, reports and analysis about the usage, browsing patterns of users of the Website.
LOKALFLIP.COM uses this data to make improvements to your shopping experience and to ensure that the Website has enough capacity to properly serve all of our users. The software provides aggregate reporting information to LokalFlip.com only. No personal or personally identifiable information is gathered or used for this process.
WHAT DO WE DO WITH THE INFORMATION WE GATHER ABOUT YOU?
Providing the Services You Request
We use the information we gather about you to enable your use of the LOKALFLIP.COM Services.
We perform statistical, demographic and marketing analyses of users of the LOKALFLIP.COM Services, and their subscribing and purchasing patterns, for product development purposes and to generally inform advertisers about the nature of our subscriber base. LokalFlip.com uses this information for analysis purposes, including analysis to improve customer relationships.
Customizing Your Experience
We use the information that we collect to allow advertising to be targeted to the users for whom such advertising is most pertinent. We also use this information to customize certain features of the LOKALFLIP.COM Services to provide you with an enhanced experienced based on the type of device you are using to access the LOKALFLIP.COM Services, and in certain cases, provide you with requested services.
We may use demographic and preference information to allow advertising on the LOKALFLIP.COM Service to be targeted, in aggregate, to the users for whom they are most pertinent. This means users see advertising that is most likely to interest them, and advertisers send their messages to people who are most likely to be receptive, improving both the viewer’s experience and the effectiveness of the ads. We disclose information to third parties only in aggregate form.
LOKALFLIP.COM will periodically send you promotional emails about services offered by LokalFlip.com and its advertisers. For details about LokalFlip.com’s mail policy, please see the section labeled “Email and Telephone Policy” below.
LOKALFLIP.COM will periodically call you to explain emails about services offered by LokalFlip.com and its advertisers. For details about LokalFlip.com’s telephone policy, please see the section labeled “Email and Telephone Policy” below.
WITH WHOM DO WE SHARE THE INFORMATION THAT WE GATHER?
If you have registered to use the LOKALFLIP.COM Services, we will not sell, rent, swap or authorize any third party to use your email address or any information that personally identifies you without your permission. We do, however, share information about our audience in aggregate form.
We contract with other companies to provide services on our behalf, including hosting the Website, operating various features made available on the Website, sending emails, analyzing data, providing search results and links, credit-card and payment processing, shipping, email distribution, list processing and analytics, customer service through live chat software, order fulfillment or promotions management.
We provide these companies only with the information they need to perform their services. These service providers are restricted by LOKALFLIP.COM from using this data in any way other than to provide services for LokalFlip.com, and they may not share or resell this data.
We contract with other providers to provide advertising to LOKALFLIP.COM’s customers in the aggregate without disclosing personal information.
We reserve the right to disclose your unsubscribe information to third parties so they can suppress your name from future solicitations, in accordance with applicable laws. We may occasionally release personal information as required by law, for example, to comply with a court order or subpoena.
Email and Telephone Policy
LokalFlip.com complies fully with the federal CAN-SPAM Act of 2003, the Canadian Fighting Internet and Wireless Spam Bill C-28, and the federal Internet and Wireless Spam Bill C-28. We will not share, sell, rent, swap or authorize any third party to use your email address or telephone number without your permission. If you feel you have received an email or telephone call from us in error, please contact us at: privacy@LokalFlip.com.com.
Account and Service-Related Email: LokalFlip.com reserves the right to send you emails relating to your account status. This includes order confirmations, notices of credit-card problems, other transactional emails and notifications about major changes to the LOKALFLIP.COM Services.
Promotional Email: LokalFlip.com may periodically email you messages or call you to explain about products and services that we think may be of interest to you. You can choose not to receive messages in the future by either:
- Making the appropriate selections in your account management center, or
- Following the “unsubscribe” instructions located near the bottom of each email, or
- Contacting us at unsubscribe@LokalFlip.comrequesting that we remove your email and/or telephone number from our database. To do so please include your email in the body of your email, and put “Unsubscribe” in the subject line, or
Survey Email: LokalFlip.com may send you an email inviting you to participate in user surveys, asking for feedback on our Services and existing or prospective products and services, as well as information to better understand our users. User surveys greatly help us to improve Services, and any information obtained in such surveys will not be shared with third parties, except in aggregate form.
Emails from You: If you send us emails, you should be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails. We will use your email address to respond directly to your questions or comments.
If, at any time, you prefer not to receive promotional emails, traditional mail or telephone solicitations originated by LokalFlip.com and its third party affiliates, you can choose not to receive messages in the future by either:
- Following the “unsubscribe” instructions located near the bottom of each email.*
- Contacting us at unsubscribe@LokalFlip.comrequesting that we remove your email from our database. To do so please include your email in the body of your email and put “Unsubscribe” in the subject line
LokalFlip.com automatically logs certain usage information about your use of the Website. This information includes a reading history of the pages you view. We use this information in order to provide you with customized recommendations on LokalFlip.com. We also use log files in the aggregate to analyze usage of the Website.
In an effort to make the Website as effective and enjoyable as possible, the computers that operate the Website use third party tracking services to collect certain information each time you visit the Website. We store these statistics in log files. Once again, these statistics do not identify you personally, but provide us information regarding the type of users who are accessing the Website and certain browsing activities of those users. This data may include: the IP address of the user accessing the Website (i.e. the unique I.D. number of the user’s computer), the type of browser (Internet Explorer, Firefox, Safari, etc.), the operating system (Windows, Mac OS, etc.), the Website the user last visited before linking to the Website, how long the user accessed the Website in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how the Website is being used. We may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.
CHANGE OR UPDATE MY PERSONAL INFORMATION?
You may update and/or edit your LokalFlip.com account information online on the Website. Should you require assistance, please email csupport@LokalFlip.com
Manage Your Account: You may review and update your LokalFlip.com account information under My account section.
To gain access to the My Account,
you will be asked to enter your password. If you do not remember your password,
you can request it by using the “Forgot Password” functionality. If you need
further assistance, please contact Customer Service by email at csupport@LokalFlip.com
There are a number of things you can do in the “My Account” to ensure your personal information is accurate and up to date.
- You can update the information provided during the registration process. You may securely update your email and shipping address, phone, and password registered on the account and provide us some basic demographic data.
- Finally you also have the ability to invite your friends to join LokalFlip.com by clicking the “invitation” tab to get a $10.00 credit for each friend that purchases an item through the Website.
HOW DO I UNSUBSCRIBE FROM RECEIVING PROMOTIONAL OFFERS?
If, at any time, you prefer not to receive email marketing information and/or telephone calls from us, please proceed by either:
- Contacting us at unsubscribe@LokalFlip.com requesting that we remove your email and/or telephone number from our database. To do so please include your email in the body of your email and put “Unsubscribe” in the subject line
Links to Other Sites
With your consent we may post your testimonial along with your first name.
The testimonials presented on the Website are applicable to the individuals depicted and may not be representative of the experience of others.
The testimonials are not paid and are not indicative of future performance or success.
We reserve the right to choose which testimonials will be published on the Website or in advertising materials.
If you want your testimonial to be removed please contact us at testimonials@LokalFlip.com and we will remove it as soon as reasonably possible.
We may edit your testimonial for errors such as spelling and grammar prior to adding it to the Website or to any advertising material.
To protect your privacy, we do not
include last names / surnames and/or family names with testimonials.
The Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at blogservices@LokalFlip.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Changes in policy